Peter Andersen, Regional COO – Europe, Stig Krogh, Global COO – Ocean/Regional COO – Asia & ISC, and Robert Zorzi, Regional COO – Americas, discuss Shipco Transport’s customer-centric approach driving operational and service excellence across all areas, highlighting how the commitment to putting customers’ needs first delivers consistency, improves efficiency, and strengthens customer trust worldwide.
At Shipco, we have refined global operations management through our multilayered framework. But its implementation and maintenance would not have been possible without our commitment to good cross-tier communication.
“In terms of operational excellence, when you look at the quality of the work that we do today, we are definitely in the top range. That’s also one of the things that we get as feedback from our customers in general, they know they can count on us. The feedback we are getting is [that] operationally, there’s no one that comes close to what we do,” Peter Andersen says.
Stig Krogh emphasizes the importance of streamlined information exchange: “We have calls, we have meetings on different layers in the organization to ensure that we [are] on the same page at any given time.”
Robert Zorzi highlights the customer-centric approach, expertise and efficiency that defines Shipco’s operations. “At the end of the day, our customers pay us not just to move the cargo, but to solve their issues and to solve them quickly and efficiently. A company that can address those issues and handle those issues quickly and efficiently, always stands out,” he concludes.
The needs of our clients are constantly changing, much like the dynamic environment in which we operate. Striving for excellence in operations is a critical strategy to eliminate inconsistencies and mitigate disruptions. Shipco’s approach ensures that clients across regions receive the highest level of quality, making us a reliable source of support, especially during times of volatility when such stability is most needed. Discover more about the values that drive Shipco’s success
